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Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Money Order or a personal checks. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.
Most ordered are shipped out within 24 hours. Customer orders take longer to process. Please contact us if you are unsure if your order is custom made. We can deliver same day or next day, locally, upon request. Many oversize items (too large for UPS or Fedex Ground) will be sent via delivery truck that will only get the item to the 'sidewalk'. By special prior written request, we will bring inside the house or business at additional cost. Some of our shippers use Semi-Trailers. Please let us know if the location is a remote or narrow street. Other arrangements will need to be made. Please let us know in advance if you require special help. All requests must be in writing. If you are paying by personal check please allow 5 extra days. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Return / Refund Policy
Since our products are well represented on this site, and will arrive at your door as it is shown in the photos, we cannot offer a full refund on items that are returned due to style issues. There is a 25% restocking fee for all returned items in addition to freight charges back to us. Special Order items can not be returned. If your merchandise is damaged during shipping or is defective, we will immediately send you a replacement part. Special orders or Custom Cabinets can not be returned. Please inspect them carefully upon delivery and note any problems before you sign. If you are not sure if the order is Special or Custom please ask us before placing your order.
In many cases we are shipping the goods 1000 miles or more. In reality, returning goods of this size that distance would be logistically impossible and too costly to offer a full refund on non-damaged items, hence the 25% restocking fee plus return freight. No Internet furniture retailer can honestly offer a comprehensive return policy on non-damaged goods, yet many will claim to, then battle when it comes time to accept the return. As with everything else on our site, we have tried to be upfront and honest regarding our return policy. If you have any additional questions about it, please contact us.
It is recommended that you save the pallets, cartons, and packing material until after you set up the furniture and inspect for defect issues. Honesty, integrity, and quality are the values that we've built our business on.
Every item we sell is carefully inspected before it is shipped. If the item shows obvious damage to the box, please make a note when you sign the receipt. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund. Merchandise that is re-shipped after we deliver or is sent outside the Country can not be returned for any reason. Re-shipped Merchandise will void any Warranty from us or the Manufacturer. No Refunds or Exchanges will be given. Folding Beds or Mattress can only be returned due to damage, in transit, or Manufacturers defect. Claim for Folding Beds must be made within one day in writing. For any refused order the buyer must pay the shipping charges both ways plus a 25% restocking charge. Any charge back, initiated by the customer, to a credit card, will result in a $ 50.00 charge to the account plus $ 100.00 fee, if a collection agency is necessary to recover our funds.
Damage Claims
Damage Claims will be handled in an expedited fashion. All claims must be submitted in writing to cs@nationalhomestore.com within 3 Business days of receipt of the order. Please note all damages on the delivery receipt. The claim must include your order number, along with supporting receipts and pictures if necessary.
Shipping Information
We ship only in the USA. The quoted shipping charges may be higher or lower depending on the actual charges. If the rate is higher or lower we will let you now before we ship. You may request a refund at any time before we ship. After order has shipped we will not issue a refund. The shipping rate for a product option my not be included in the quote. We may be able to combine for the same rate if not we will let you know.
You may purchase shipping insurance on any item before we send. If you purchase shipping insurance and order is damaged we will issue a full refund after we receive the damaged merchandise. If you do not purchase insurance and the shipping company damages your merchandise we will help you file a claim with the carrier.
Shipping rates for multiple items may be lower. Please contact us for the rates. Upon request, the final invoice will reflect all charges. Shipping charges are calculated on a per-product basis unless customer request package price. Quoted rates are for shipments in the USA only. For rates outside of the USA please contact us. The USA rates do not include orders shipped to Hawaii or Alaska. For rate to these states please contact us.
Delivery Information
We use UPS, Fedex and a few Freight Carriers. Most packages can ship via UPS/Fedex, however if the package is oversize or is over 150 lbs, we will ship with a Freight Carrier. AM Trucking is our preferred handler. If you would like us to us a different vendor please let us know. Delivery is to the sidewalk unless the customer, by special request, in writhing, request a different service. Special service may not be available in all areas. If The Building or Complex requires insurance information, the customer must let us know before scheduling the delivery appointment.
The Freight Carrier may use a Semi-Trailer. If the delivery location has limited access please let us know ahead of time. The customer may be asked to meet the Driver at the nearest access point or the customer may pick up the order at the closest terminal.
Re-Directed Orders
If the customer requests that a shipment will be redirected to another location or the information entered on our website is not correct. The customer will be liable for all charges imposed by the shipper to redirect the shipment. The charges will be automatically billed to the customers payment form on file.
Re-Delivery
If the shipper must re-deliver the order. The customer will be charged a re-delivery fee directly to the payment form on file.
Storage Charges
If the customer is not available to take deliver within 3 days, of the merchandise arriving at the destination terminal. The customer may be liable for storage charges billed directly to the payment form on file.
Refused Orders
If the customer refuses the shipment, without our prior written consent from us, they will be liable for all shipping charges and a 15% Restocking Fee.
Assembly
Assembly is Usually Required: Most household items require assembly. Assembly is usually very easy and requires normal tools such as screwdrivers, wrenches and other tools typically found around the house. If you need help with assembly please let us know. We can put you in touch with a local assembly Company. If damage to the product is caused by poor assembly we will not be liable to repair or replace the parts.
Sales Tax
Sales Tax will be added to orders delivered or pickup in New York State only. We may collect sales tax in other states if the warehouse is located in that state.
Guarantee
All of our items are guaranteed for 30 days (from the time the items are received) against defects in materials and workmanship. We do not Warranty any product that is used in a Commercial Environment. Folding Cots must be returned within 7 days of when it was received (please see the above mentioned policy on Folding Beds). Merchandise that is re-shipped after we deliver, or is sent outside the Country can not be returned for any reason. Re-shipped Merchandise will void any Warranty from us or the Manufacturer. No Refunds or Exchanges will be given.
Substitution
We reserve the right to substitute an item with like or similar item of the same value. In all cases it will be approximately the same size and shape. Color may be slightly different. Please note: we may slightly change the items from time to time. If you do not agree with substitutions or changes, please let us know when placing your order.
Pricing Policy
We reserve the right to correct pricing errors. We will inform the customer of any changes before we ship. The Customer will have the right to cancel or continue with the order.
Chargebacks.
A Charge-back is when the customer contacts the Bank or Credit Card Co. to dispute the transaction. Client understands that the Company does not tolerate charge backs of any kind and that no charge backs of any kind are acceptable. All refunds will be credited ASAP. Please feel free to contact us if a credit is due.
Client understands that Company deems charge backs as consumer fraud and will proceed to collect by any means necessary.
Client is responsible for attorney's fees, fees for collection agencies or third party intervention if client charges back or does not pay monies owed.
If Client charges back without following proper procedure, client will owe $500 plus charge back fees plus amount owed.
Company will report any outstanding balances to the three main credit bureaus.
Company will have the incident reported to anti-fraud databases.
Company has a chargeback legal department and WILL file suit immediately if necessary.
Phone Orders.
We will gladly take your phone orders during normal business hours. Once you have placed your order, an order confirmation will be sent. Please review all items ordered and the shipping information. If you do not contact us regarding errors, we will assume that all the information is correct. All of our Terms and Conditions apply to phone orders.
Address Correction.
If the customer provides an incorrect address or zip code, the charges we incur to correct the information will be passed to the customer.
Contact Us
If you have any questions, please feel free to contact us via email at cs@nationalhomestore.com.
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